171bet FAQ – Get Your Questions Answered

No. 171bet strictly allows one account per CPF. Creating multiple accounts violates the platform's Terms and Conditions and results in the closure of all accounts linked to the same document, along with the forfeiture of any balance or bonuses. This also applies to accounts created with different email addresses but the same CPF.

KYC (Know Your Customer) is the identity verification process required before your first withdrawal. You will need to submit a photo of a valid government-issued ID (national ID, driver's license, or passport) and, in some cases, a recent proof of address. Verification is processed by the 171bet team within a few hours. Accounts with pending KYC can continue placing bets normally — the restriction applies to withdrawals only.

The minimum age is 18 years, completed on the date of registration, without exception. 171bet verifies the date of birth on the registration form and confirms it via document during the KYC process. Any account identified as belonging to a minor is closed immediately, with no possibility of appeal. The protection of minors is a non-negotiable priority for the platform.

On the 171bet login page, click "Forgot my password." Enter your registered email or CPF and you'll receive instructions to set a new password. The reset link expires in 30 minutes. If you don't see the email in your inbox, check your spam folder. If it still doesn't work, reach out via live chat — support is available 24 hours in Portuguese.

To update your email or phone number, go to your 171bet account settings and find the "Personal Details" section. Changing your email requires confirmation from your current address before the update is finalized. If you no longer have access to your old email, contact support via live chat — you will need to complete an identity verification to authorize the change.

Yes. 171bet has an app available for both Android and iOS. The app offers all the features of the website — live Sports Betting, casino, crash games, Pix deposits, withdrawals, and account settings — with the added benefit of being optimized for mobile, including biometric login support. The website is also fully responsive and works smoothly on any mobile browser.

Accounts can be automatically locked due to multiple failed login attempts, a pending identity verification, suspected irregular activity, or activation of a responsible gambling break. In any of these cases, contact 24h support via 171bet's live chat. Have your registered CPF on hand and, if possible, a valid ID to speed up identification and resolution.

171bet accepts the following deposit methods: Pix (recommended — instant and fee-free), boleto bancário (clears within up to 3 business days), credit/debit card (Visa, Mastercard, and Elo), PicPay, and Mercado Pago. All methods are Brazil-based — 171bet operates exclusively in BRL (R$) and does not accept foreign payment methods.

The minimum deposit via Pix is R$ 10.00. For bank slip (boleto), the minimum is R$ 20.00. For credit/debit card, PicPay, and Mercado Pago, the minimum is also R$ 10.00. There are no fees on deposits with any of these methods. The maximum amount per deposit may vary depending on the method and the account's verified profile.

First, check in your bank app that the Pix transfer completed successfully and that a receipt is available. Wait up to five minutes — in rare cases, processing can take a little longer. If after ten minutes the balance still has not appeared in your 171bet account, contact support via live chat and provide your Pix receipt (E2E ID or transaction number). The team will locate and credit the deposit promptly.

Yes. Boleto bancário is accepted at 171bet with a minimum amount of R$ 20.00. Once you generate the boleto on the platform, you have up to two business days to pay it at any bank, banking app, or lottery outlet. Funds take 1 to 3 business days to clear after payment. Given this timeframe, Pix is strongly recommended for anyone who wants to start betting right away.

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Withdrawals processed via Pix are typically completed within minutes. In some cases, the 171bet security team performs an additional review before releasing the payment, which can take up to 24 hours. Withdrawals requested during periods of high demand may take a little longer. If the amount has not arrived after 24 hours, contact support to check the status of your request.

The most common reasons for a withdrawal being declined at 171bet are: incomplete or pending KYC verification, a Pix key registered under a name different from the account holder's, a bonus balance with an unfulfilled rollover requirement, insufficient balance at the time of the request, or suspected irregular activity on the account. 171bet sends an email notification explaining the reason when this occurs. The 24h support team can provide details on your specific case.

No. 171bet processes withdrawals exclusively to bank accounts held in the name of the registered account holder — matching the same CPF on file. This is part of our anti-fraud and regulatory compliance measures. Any attempt to withdraw to a third-party account will be automatically declined. Make sure the Pix key you provide is linked to an account in your name at Nubank, Itaú, Bradesco, Banco do Brasil, Caixa, or any other bank of your choice.

No. 171bet does not charge any fees on Pix withdrawals. The amount you request is exactly what arrives in your bank account. The minimum withdrawal per request is R$ 20.00. There is no defined maximum limit for standard withdrawals, though very large amounts may go through an additional security review before processing.

Rollover is the wagering requirement you must meet before withdrawing any winnings generated by a bonus. At 171bet, the standard rollover for the welcome bonus is 30x the bonus amount received. If you received BRL 100.00 in bonus credit, you will need to accumulate BRL 3,000.00 in valid bets. Your progress is displayed in the "Promotions" section of your account. Cancelled, refunded, or very low-odds bets generally do not count toward the rollover.

Check whether the bonus option was selected during registration at step 3 of the form — if it wasn't chosen before your first deposit, the bonus is not applied retroactively. Also confirm that your first deposit was at least R$ 10.00 via Pix. If everything looks correct and the bonus still isn't showing, contact support via live chat before placing any bets — it's much easier to resolve while your balance is still untouched.

No. Your bonus balance is kept separate from your real deposited balance and can only be withdrawn after the rollover requirement is fully met. The real balance you deposited (excluding the bonus) is available for withdrawal at any time, even while the rollover is still in progress. If you withdraw your real balance before completing the rollover, the bonus balance and any associated winnings are automatically forfeited — this is standard practice across the industry.

Yes. 171bet runs recurring promotions for active bettors, including weekly cashback on Sports Betting, free bets during special events like Brasileirão rounds and Copa do Brasil, crash game tournaments with cash prizes, and reload bonuses on commemorative dates. Active promotions appear under the "Promotions" tab in your account dashboard after logging in. Check back regularly so you never miss an offer.

Cash out is the option to settle a bet before the final result, receiving a partial amount proportional to the probability of the outcome at that moment. It is available on pre-match and live bets in selected markets. To use it, go to "My Bets" while the event is in progress and click "Cash Out" on the desired bet. The offered amount changes in real time as the game unfolds. It's a useful tool for locking in partial profits or cutting losses.

A parlay bet, also known as a combo or accumulator, combines two or more markets into a single bet. The odds for each selection are multiplied together — this increases the potential payout, but every pick must be correct for the bet to win. At 171bet, you build a parlay by adding markets to your bet slip. The minimum stake per market and the maximum number of selections per slip are shown directly on the slip.

If an event is cancelled, the bet is voided and the staked amount is fully refunded to your 171bet account — including bets in multiples, where the cancelled market is removed and the ticket continues with the remaining selections recalculated. Postponed events are handled according to each sport's specific policy: for football, the bet is generally kept open if the match takes place within 48 hours of the original date.

Yes. 171bet has a dedicated e-sports section covering CS2, League of Legends, Valorant, Free Fire, Dota 2, and other titles. Available markets include match result, map handicap, total rounds, first to win the map, and other game-specific options. Live betting on e-sports is also available for major national and international tournaments. The section is especially popular with Brazilian bettors who follow the competitive Free Fire and CS2 scenes.

Live bets can be declined for a few reasons: the odds were updated at the exact moment you clicked (normal in live betting — confirm the new odds and try again), the market was temporarily suspended due to an in-game event (goal, penalty, red card), insufficient balance to cover the bet, or the maximum limit for that specific market was reached. In most cases, waiting a few seconds and trying again will resolve it. If the issue persists, support can look into your case.

Crash games feature a multiplier that grows from 1x — your goal is to cash out before the game "crashes" (ends). In Aviator, a plane climbs as the multiplier rises; you decide when to exit by clicking cash out. If the game ends before you cash out, your bet is lost. You can place two simultaneous bets and cash out at different times. Available in the "Crash Games" section at 171bet.

Yes. All casino games available at 171bet — slots, crash games, live blackjack, and others — use certified Random Number Generators (RNG) independently audited by accredited organizations. Providers such as Evolution Gaming, Pragmatic Play Live, and other platform partners are regularly audited by internationally recognized entities. The RTP (return to player) for each game is available in that game's information section.

Progressive jackpots are cumulative prizes that grow with every spin placed, by any player at any stake. A fraction of each bet feeds the jackpot until someone hits the winning combination. At 171bet, the Jackpot section brings together the slots with the largest accumulated prizes at any given time. Any bet on the game — regardless of the amount — qualifies for a chance at the jackpot. The prize is paid out as real balance and can be withdrawn via Pix as normal.

In your 171bet account dashboard, go to "My Bets" to view your full betting history — open, settled, won, and lost — with details on odds, market, stake, and result. For financial transactions (deposits and withdrawals), go to "Financial History" or "Statement". Records are available for at least 12 months and can be filtered by date range, transaction type, and status.

To permanently close your account, contact support via live chat and request permanent self-exclusion. The account is closed immediately, your available balance is refunded via Pix to your registered key, and access is blocked irreversibly. Any new registration attempts using the same CPF are automatically detected and blocked. If you just need a break, a 24-hour, 7-day, or 30-day pause is the more suitable option.

Not for commercial purposes. 171bet handles your personal data in compliance with Brazil's General Data Protection Law (LGPD — Law No. 13,709/2018). Your data is used for account operation, identity verification, fraud prevention, and regulatory compliance. The platform does not sell user data to advertisers or any third parties. For full details, please refer to the Privacy Policy at 171bet.

In "Responsible Gambling" under your account settings, select "Temporary Break" and choose the duration: 24 hours, 7 days, or 30 days. During the break, your account access is suspended and no deposits, bets, or casino access are possible. Your balance is preserved. When the period ends, the account returns to normal automatically with no further action needed. The break takes effect immediately upon confirmation.

Permanent self-exclusion closes your 171bet account definitively and irreversibly. It is recommended for anyone who has identified a gambling dependency or wishes to leave the betting market for good. To request it, contact 24h support via live chat. Your available balance is refunded via Pix, the account is closed immediately, and any new registration attempts using the same CPF are blocked. 171bet does not accept requests to reverse a self-exclusion — it is a final decision.

The first step is to reach out to 171bet's support team via live chat — our team is trained to guide you without judgment and can help activate the available protection tools. For specialized support with problem gambling, Jogo Seguro Brasil offers professional assistance. Psychologists who specialize in behavioral dependencies are also an excellent option — this is a recognized mental health issue and there's no reason to hesitate in seeking help. For more details, visit our Responsible Gambling.